PRIVACY POLICY

Last updated: April 13, 2026

At JaxKelly, your privacy matters to us. We design products meant to support you every day, and that includes being thoughtful about how we handle your information.

This Privacy Policy explains what we collect, how we use it, and the choices you have.

1. INFORMATION WE COLLECT

We collect information to help you shop, check out, and stay connected with us.

Information you provide

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details
  • Account login details
  • Customer support messages

Information collected automatically

  • IP address
  • Device and browser information
  • Pages viewed, products clicked, cart activity
  • Purchase history
  • Cookies and similar tracking technologies

Information from third parties

  • Shopify (our ecommerce platform)
  • Payment processors
  • Marketing and advertising partners

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and ship your orders
  • Communicate with you about purchases or support
  • Personalize your shopping experience
  • Send marketing emails and texts (if you opt in)
  • Show you relevant ads
  • Improve our website and products
  • Prevent fraud and protect our business
  • Comply with legal obligations

3. HOW WE SHARE INFORMATION

We share information only when needed to run our business.

Service providers

  • Shopify (store platform)
  • Payment processors
  • Shipping and fulfillment partners
  • Email and SMS platforms
  • Analytics tools (like Google Analytics)

Marketing + advertising partners

We may share data with partners to:

  • Show you ads on other platforms
  • Measure campaign performance
  • Retarget products you viewed

Legal + business transfers

We may share information:

  • To comply with laws or legal requests
  • In connection with a merger, sale, or business transfer

4. SELLING OR SHARING PERSONAL INFORMATION

Under certain privacy laws, “sharing” data for advertising may be considered a “sale.”

We may share personal information with advertising partners to show you relevant ads.

You have the right to opt out of this. (See Section 9)

5. COOKIES + TRACKING TECHNOLOGIES

We use cookies and similar tools to improve your experience.

These may include:

  • Essential cookies (site functionality, cart, checkout)
  • Analytics tools (Google Analytics)
  • Advertising pixels (Meta, Google)
  • Session tracking tools

These help us:

  • Remember your cart
  • Understand how you use our site
  • Show you relevant products and ads

You can control cookies through your browser settings.

6. SMS + EMAIL MARKETING

If you opt in to SMS or email:

  • We may send updates, promotions, and reminders
  • You can unsubscribe at any time

We do not sell or share SMS opt-in data with third parties for their own marketing.

7. DATA RETENTION

We keep your information only as long as needed to:

  • Fulfill orders
  • Provide services
  • Meet legal requirements
  • Resolve disputes

8. SECURITY

We take reasonable steps to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security.

9. YOUR RIGHTS

Depending on where you live, you may have the right to:

  • Access the personal information we have about you
  • Request deletion of your data
  • Correct inaccurate information
  • Opt out of targeted advertising or data sharing
  • Receive a copy of your data

To make a request:

Email us at: support@jaxkelly.com

We may need to verify your identity before completing your request.

10. GLOBAL PRIVACY CONTROL

If your browser sends a Global Privacy Control (GPC) signal, we will treat it as a request to opt out of data sharing where required by law.

11. CHILDREN’S PRIVACY

Our site is not intended for children under 13.
We do not knowingly collect data from children.

12. THIRD-PARTY LINKS

Our site may link to other websites.
We are not responsible for their privacy practices.

13. SHOPIFY

Our store is hosted by Shopify.
Shopify processes your data to help us operate our store.

You can learn more here: https://www.shopify.com/legal/privacy

14. CHANGES TO THIS POLICY

We may update this policy from time to time.
Changes will be posted here with an updated date.

15. CONTACT US

If you have questions, reach out anytime:

JaxKelly
2555 State Street, #102
San Diego, CA 92101
support@jaxkelly.com