FAQ – JaxKelly

FAQ

How will it take for my order to arrive?

All orders placed through our website are fulfilled from our warehouse within 10-14 days.  Once your order is shipped transit times range between 2-5 days depending your location. International shipping will extend transit times.  

Please note that shipping times to do not include processing times.  Orders are shipped Monday through Friday, holidays may increase processing and transit times.  Emailed tracking information will be sent when your order is ready for transit.

Once an order is picked up by the carrier we are no longer in control of transit times.  At this time we are unable to replace missing or stolen packages.

Do you ship internationally?

Yes, international shipping rates apply.  The customer is responsible for any fees associated with international shipping, including customs fees and duties.

Do you offer wholesale?

Wholesale inquires can be made through the wholesale page located in the bottom left hand corner of the page under “Explore”.

Do you offer bulk discounts?

We do offer bulk discounts for events!  Email us at sales@jaxkelly.com and we can help you through the process.

Where can I find your products in-store?

Please email us at info@jaxkelly.com to find a stockist near you.                        

How to care for your jewelry?

Because everyone has a different chemical balance within their body, which affects how various metals wear on your skin we recommend the following jewelry care guide.

  • Water promotes oxidation, so remove your jewelry before you swim, shower, participate in sweat-inducing workouts, or any activity that water would come in contact with your jewelry.
  • Be gentle with your jewels: direct contact with chemicals in hairspray, perfume and cosmetics is not recommended.  Harsh jewelry cleansers or cloths with abrasive compounds can cause damage.  We recommend using a polishing cloth to gently remove any oils or tarnish.

How to care for your candles?

We recommend always trimming your wick 1/4" before lighting to enjoy a clean burn. Light for 1-2 hours until the melted wax reaches the edges of the jar before extinguishing. This will allow for an even, clean burn and prevent the wax for tunneling around the wick. Never leave a candle unattended after lighting. 

How do you retrieve your crystal from inside a Crystal Candle?

Once your crystal candle has fully burned out and you can see the crystal at the bottom, use a spoon or pair of tweezers to carefully retrieve your new crystal. Once you have removed the crystal from the jar, you can gently wash off the wax residue with lukewarm water, soap, and a soft towel. 

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