FAQ

How long does it take to process an order?

Please allow up to 2 business days for order processing and 2-8 business days for delivery. You will receive a shipping notification with tracking information once your order has been packed and ready for shipment. If you need your order expedited, please reach out to us via info@jaxkelly.com.

Standard shipping: 3-5 business days after an order is placed.

USPS Priority Mail: 1-3 business days 

USPS First class: 2-5 business days. 

For wholesale orders: 

UPS Ground: 1-5 business days

FedEx Ground: 1-5 business days

Do you ship internationally?

Yes, if you place an order through www.jaxkelly.com, we can ship items to most countries outside the United States. International shipping rates will apply. 

Do you offer private label or custom custom orders for corporate gifting, events, etc.?

Yes, we do. Please email info@​jaxkelly.com for more information. 

Do you offer wholesale?

Yes, we do. Please click the wholesale page located at the bottom header of our online store. 

Where can I find your products in-store?

Please email us at info@jaxkelly.com to find a stockist near you. 

Do you offer sample scents?

Yes, we do offer samples for approved wholesale buyers only. Please email us at sales@jaxkelly.com for more information.                         

How to care for your jewelry?

Remove all jewelry before swimming, exercising, cleaning and applying any type of skin product in order to protect the metal plating. In order to maintain the shine, avoid contact with products such as soaps, perfumes, lotions plus makeup, hair or cleaning agents.

How to care for your candles?

We recommend always trimming your wick 1/4" before lighting to enjoy a clean burn. Light for 1-2 hours until the wax reaches the edges of the jar before extinguishing, and never leave a candle unattended.

How do you retrieve your crystal from inside a Crystal Candle?

Once your crystal candle has fully burned out and you can see the crystal at the bottom, use a spoon or pair of tweezers to carefully retrieve your new crystal. Once you have removed the crystal from the jar, you can gently wash off the wax residue with lukewarm water, soap, and a soft towel. 

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