We want you to love your JaxKelly order. If something isn't quite right, we're happy to help.

Processing

Our warehouse operates Monday through Friday, excluding holidays.

Orders are typically processed and shipped within 1-2 business days. Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

During launches, promotions, holidays, and other high-volume periods, processing may take up to 5 business days.

Once your order ships, we'll send you a confirmation email with tracking information.

Delivery

Orders shipping within the contiguous U.S. typically arrive within 3–10 business days after shipment, depending on destination and shipping method.

Delivery estimates begin once your order has shipped and do not include processing time. Carrier delays may occasionally occur and are outside of our control.

Tracking Your Order

Once your order ships, you'll receive an email with tracking information.

If tracking shows your package as delivered but you haven't received it, we recommend:

• Checking around your delivery location, mailbox, front desk, or mailroom
• Checking with household members or neighbors
• Allowing 3–5 business days, as carriers occasionally mark packages as delivered before they arrive

If your package still hasn't arrived after that time, contact us at support@jaxkelly.com and we'll help you determine the next steps.

Order Changes

Need to make a change? Email support@jaxkelly.com as soon as possible.

We'll always do our best to help, but once an order has been processed or shipped, we may not be able to modify or cancel it.

Address Updates

Customers are responsible for providing an accurate shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, a $5 reshipping fee may apply.

International Shipping

We currently do not ship internationally.

RETURNS

30-Day Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, merchandise must be:

• Unworn and unused
• In its original condition
• Returned with its original packaging
• Purchased directly from JaxKelly.com
• Not purchased with a promotion code or during a sale

Items purchased from one of our retail partners must be returned to the original retailer and are subject to that retailer's return policy.

Exchanges

We do not offer exchanges at this time. If you’d like a different item, color, or style, please email us at support@jaxkelly.com to assist you in returning your eligible item for store credit and placing a new order.

Refunds

Eligible discounted or promotional merchandise may be returned for JaxKelly store credit, unless the item was marked Final Sale.

For your convenience, we can provide a prepaid return shipping label. The cost of the return label will be deducted from your original refund or store credit amount once your return has been received and approved. 

Original shipping charges are non-refundable.

Final Sale

All items marked Final Sale, items purchased during Black Friday or another holiday promotion are final and are not eligible for return or exchange.

Additional exclusions from returns or exchanges include:

• Gift cards
• Worn, used, altered, or damaged merchandise
• Items returned without their original packaging
• Items that otherwise do not meet our return requirements

Final Sale status will be identified on the applicable product page or at the time of purchase.

Promotional Purchases

Items purchased with a promotional code or during a promotion are eligible for store credit only, unless otherwise stated in the promotion terms or the item is marked Final Sale.

Final Sale items are not eligible for return or exchange.

If returning part of a promotional purchase changes the order's eligibility for a discount, gift-with-purchase, or other promotion, the value of the promotion may be deducted from the refund or store credit.

Any complimentary gift included with a qualifying purchase must also be returned if the remaining order no longer qualifies for the gift.