Each piece from JaxKelly is handmade, carefully inspected, and packaged with love before it ships, but we know things can happen. 

Due to the nature of our products, used merchandised cannot be returned or refunded. You may receive a full refund on your unused merchandise minus shipping and handling, or exchange your product for another similar item of equal value within 30 days of purchase. The buyer is responsible for shipping cost on all return items.


In the event the product is damaged during shipping, we will replace or refund products once proof of damage is submitted to JaxKelly within 30 days of purchase. 

Please contact us at so we may further assist you. 

For any JaxKelly items purchased from one of our retail partners, please refer to their own return and exchange policy.